Waiting and Additional Charges

Waiting time

• A reasonable waiting allowance is included at collection and delivery to allow for handover.
• Waiting beyond that allowance — for example because no one is available, access is delayed, or goods are not ready — may be chargeable at an agreed hourly rate or part-hour rate.
• We will let you know if waiting is building up and agree how to proceed where it is safe and practical to do so.

Additional stops and route changes

Additional stops requested after quotation, or material route changes, may be chargeable. Where possible we will agree any additional cost with you before proceeding.

Tolls, congestion and parking

• Tolls, congestion charges, and parking fees incurred for your job are shown in your quote where they apply, or confirmed with you if they arise during the job.
• You are responsible for ensuring reasonable access and parking at collection and delivery, including any permits or access fobs required.

Out-of-hours and timing changes

Out-of-hours collections, weekend or bank-holiday work, or significant changes to requested timing may carry an additional charge, confirmed on your quotation or agreed with you before proceeding.

How charges are confirmed

Additional charges are confirmed with you and shown on your invoice. We do not add unexpected mandatory charges; where a charge may arise we will tell you and, where practical, agree it before it is incurred.

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