Privacy Policy

1. Introduction

OBTA Logistics Ltd ("we", "us", "our") is a company registered in England and Wales (Company No: 17109107, VAT No: 519 5824 64), with our registered office at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data when you request a quote or use our services:

• Your name and contact details (phone number, email address)
• Collection and delivery addresses and postcodes
• Item descriptions, approximate weight and size, and goods value
• Preferred collection and delivery dates and times
• Any loading, access or handling notes you provide
• Communications between you and us (call records, emails, messages)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide quotes and arrange courier and transport services
• To communicate with you about your bookings and deliveries
• To fulfil our contractual obligations to you
• To maintain records for insurance and legal compliance
• To respond to enquiries and provide customer support

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) to take steps at your request prior to entering into a contract and to perform a contract with you; (b) to comply with our legal obligations; and (c) where it is in our legitimate interests to do so, such as maintaining business records and improving our services.

5. Data Sharing

We do not sell your personal data. We may share your information with third parties where necessary to deliver our services, such as subcontracted courier partners, insurance providers, or where required by law. All third parties are expected to handle your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. Job-related records are typically retained for a period of up to six years.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Complaints

If you have a concern about how we handle your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: